Terms
The deal, without the defined terms.
What you get, what it costs, who owns it, and what happens when something breaks. Written to be read once and understood.Last updated July 2026
The short versionWe build agent systems with you, on your infrastructureYou own everything we create togetherWe fix issues for 30 days post-launchPayment is 50% upfront, 50% on deliveryEither party can cancel a retainer with 30 days noticeOur liability is capped at what you paid usOntario, Canada law appliesThe summary is a convenience. The sections below are the terms.
- The agreement
- This is the deal between you and Lemonbrand, operated by 9512624 Canada Ltd.. When you hire us, book a call, or use this website, you are agreeing to these terms.No lawyers wrote this. We did. It is in plain English because a legal document should not need a law degree to read.
- What we do
- We find the operational work that repeats, build it into agents and skills on the tools you already own, and keep it running. In practice that means the audit, the systems built from what it finds, integration with Claude and ChatGPT and the rest of your stack, and the operations reporting around them.You work directly with the people building. No agency overhead and no account managers. Your domain expertise drives the spec.
- What you get
- The audit produces the map: what repeats, who it waits on, and the ranked order to automate in. It is $1,500 and takes under a week. A free three-week read of a single connected inbox is offered before any of it; that read is not open yet and https://lemonbrand.io/audit takes a waitlist for it.The build phase is done with you rather than for you: integration with your existing tools, capability transfer so your team can keep going, testing, and launch support.After launch you get 30 days of fixes and adjustments included, and an optional monthly retainer for ongoing improvement.You own everything. Agents run on your accounts, in your workspaces. You control access and can revoke ours at any time. There is no lock-in and nothing is held hostage.
- What we need from you
- Access: read-only connections to the mail accounts in scope, and the permissions needed to build and test in your systems. We ask for the minimum required to do the work. When the project ends, revoke it. Data handling is described in full at /privacy.Communication: clear goals, timely responses during the build, feedback on what we ship, and participation in the training sessions.Payment: 50% deposit to start, 50% on delivery and launch. Retainers are billed at the start of each month. Payment by Stripe, Net 7.Late payment: we pause work after 7 days. Anything already running stays running, but there are no updates, fixes, or new builds until payment clears.
- Timelines
- The audit runs under a week. Builds run 2 to 6 weeks depending on scope: simple workflows 2 to 3, multi-system integrations 4 to 6, complex custom work longer.We set realistic timelines and will not overpromise to close a deal. If something is going to take longer, you hear it immediately.Delays run both ways. If access or responses are slow on your side, timelines extend accordingly. If we are the bottleneck, we own it and say so.
- What can go wrong
- APIs change, platforms update, integrations break. That is the nature of software. During the project we fix it as part of the work. In the first 30 days after launch we fix it free. After that, retainer clients get priority and one-off clients can book fix sprints.Scope changes: if your requirements change mid-project we re-scope and adjust pricing. Small tweaks are fine; a complete pivot needs a new agreement. If we find problems in your existing systems that have to be fixed first, we discuss options before proceeding.Third-party outages are outside our control. We will help troubleshoot and deal with vendors, but uptime depends on the platforms involved. If your own account is suspended for violating a platform's terms, that is not something we can remedy.
- Cancellation
- Before we start: cancel any time, full refund of the deposit.During the audit: you pay for time spent, and the remaining deposit is refunded.During the build: you pay for work completed and keep everything built so far. Work already delivered is not refunded.Retainers: either party can cancel with 30 days notice. No long-term contracts and no cancellation fees.
- Confidentiality
- We do not share your data. We will sign an NDA if you want one.Your systems stay yours. We do not keep copies of your customer data, proprietary workflows, or sensitive business information after a project ends.We may use general insights and anonymised case studies in our own marketing. Anything that identifies you needs your permission first.
- Intellectual property
- Your business data, customer information, and proprietary processes remain yours.The general frameworks, templates, and methodologies we bring to a project remain ours.What we build together for your business belongs to you. Where we use pre-built components of ours, you get a licence to use them in your business while we retain ownership and may reuse them elsewhere.
- Liability
- We are responsible for delivering the work as scoped, fixing bugs in what we build, keeping your data confidential, and operating with reasonable skill and care.We are not responsible for third-party platform failures or downtime, data loss caused by your own systems or team, business outcomes or revenue claims, or indirect and consequential losses.Maximum liability is the total amount you have paid us for the project.
- Warranties
- We guarantee that systems work as specified at the time of delivery, that integrations function against current API versions, that the code is clean and documented, and that training is thorough.We do not guarantee specific business outcomes or ROI, future compatibility as platforms change, zero downtime, or the uptime of platforms we do not operate.Once the 30-day post-launch period ends, systems are delivered as-is unless you are on a retainer.
- Acceptable use
- You can use what we build for legitimate business purposes, modify and extend it, hire someone else to maintain it, and share the documentation internally.You cannot resell it as your own product, use it for illegal activity, violate a platform's terms of service, or use it to spam people or breach privacy law.If you break the law using systems we built, that is on you.
- Support
- The first 30 days include bug fixes, adjustments, performance work, training clarifications, and integration troubleshooting.After that, a standard retainer includes a 72-hour response time, monthly improvement calls, platform updates and maintenance, and ongoing documentation. Custom SLAs are available and priced accordingly.
- Disputes
- Start by talking to us: email hello@lemonbrand.io and you will get a response within 48 hours. Most things end here.If that does not resolve it, we both agree to try mediation before litigation. If mediation fails, binding arbitration in Ontario, Canada.Ontario, Canada law governs. Disputes are individual; there are no class actions.
- Changes
- We may update pricing for new clients, which does not affect existing agreements, change what we offer, retire a service with 90 days notice, or update these terms.If these terms change materially you get 30 days notice by email. If you do not like the change you can cancel a retainer without penalty.
- Termination
- We can end the engagement if invoices go unpaid past 30 days, if you breach these terms, if you ask for work that is illegal or unethical, or if working together becomes impossible.You can end it because you are not happy, because your business changed direction, or because you want the work in-house. Retainers need 30 days notice.When it ends you keep everything built, we revoke our access, outstanding invoices become due, and we delete the data we hold except what tax and legal obligations require us to keep.
- Disclaimer
- We are not lawyers, accountants, or compliance experts. If you need legal, financial, or regulatory advice, hire the appropriate professional.If you operate under HIPAA, SOC 2, or another regulated regime, ensuring the systems comply is your responsibility. We will work with your compliance team, but the responsibility is yours.Test everything before going live. We help with testing, but verifying it works for your specific case is on you.
- Force majeure
- If something genuinely outside our control prevents delivery — natural disaster, pandemic, infrastructure failure, a platform shutting down — we are not liable for the delay. We will tell you immediately and work on alternatives.
- Entire agreement
- These terms plus any project-specific scope document or proposal are the whole agreement. Verbal promises are not part of it, and amendments have to be in writing.
Questions about any of this?
Email hello@lemonbrand.io and a person answers, usually within a day. How we handle your data is a separate page.The deal, without the defined terms.
What you get, what it costs, who owns it, and what happens when something breaks. Written to be read once and understood.Last updated July 2026The short versionWe build agent systems with you, on your infrastructureYou own everything we create togetherWe fix issues for 30 days post-launchPayment is 50% upfront, 50% on deliveryEither party can cancel a retainer with 30 days noticeOur liability is capped at what you paid usOntario, Canada law appliesThe summary is a convenience. The sections below are the terms.
- The agreement
- This is the deal between you and Lemonbrand, operated by 9512624 Canada Ltd.. When you hire us, book a call, or use this website, you are agreeing to these terms.No lawyers wrote this. We did. It is in plain English because a legal document should not need a law degree to read.
- What we do
- We find the operational work that repeats, build it into agents and skills on the tools you already own, and keep it running. In practice that means the audit, the systems built from what it finds, integration with Claude and ChatGPT and the rest of your stack, and the operations reporting around them.You work directly with the people building. No agency overhead and no account managers. Your domain expertise drives the spec.
- What you get
- The audit produces the map: what repeats, who it waits on, and the ranked order to automate in. It is $1,500 and takes under a week. A free three-week read of a single connected inbox is offered before any of it; that read is not open yet and https://lemonbrand.io/audit takes a waitlist for it.The build phase is done with you rather than for you: integration with your existing tools, capability transfer so your team can keep going, testing, and launch support.After launch you get 30 days of fixes and adjustments included, and an optional monthly retainer for ongoing improvement.You own everything. Agents run on your accounts, in your workspaces. You control access and can revoke ours at any time. There is no lock-in and nothing is held hostage.
- What we need from you
- Access: read-only connections to the mail accounts in scope, and the permissions needed to build and test in your systems. We ask for the minimum required to do the work. When the project ends, revoke it. Data handling is described in full at /privacy.Communication: clear goals, timely responses during the build, feedback on what we ship, and participation in the training sessions.Payment: 50% deposit to start, 50% on delivery and launch. Retainers are billed at the start of each month. Payment by Stripe, Net 7.Late payment: we pause work after 7 days. Anything already running stays running, but there are no updates, fixes, or new builds until payment clears.
- Timelines
- The audit runs under a week. Builds run 2 to 6 weeks depending on scope: simple workflows 2 to 3, multi-system integrations 4 to 6, complex custom work longer.We set realistic timelines and will not overpromise to close a deal. If something is going to take longer, you hear it immediately.Delays run both ways. If access or responses are slow on your side, timelines extend accordingly. If we are the bottleneck, we own it and say so.
- What can go wrong
- APIs change, platforms update, integrations break. That is the nature of software. During the project we fix it as part of the work. In the first 30 days after launch we fix it free. After that, retainer clients get priority and one-off clients can book fix sprints.Scope changes: if your requirements change mid-project we re-scope and adjust pricing. Small tweaks are fine; a complete pivot needs a new agreement. If we find problems in your existing systems that have to be fixed first, we discuss options before proceeding.Third-party outages are outside our control. We will help troubleshoot and deal with vendors, but uptime depends on the platforms involved. If your own account is suspended for violating a platform's terms, that is not something we can remedy.
- Cancellation
- Before we start: cancel any time, full refund of the deposit.During the audit: you pay for time spent, and the remaining deposit is refunded.During the build: you pay for work completed and keep everything built so far. Work already delivered is not refunded.Retainers: either party can cancel with 30 days notice. No long-term contracts and no cancellation fees.
- Confidentiality
- We do not share your data. We will sign an NDA if you want one.Your systems stay yours. We do not keep copies of your customer data, proprietary workflows, or sensitive business information after a project ends.We may use general insights and anonymised case studies in our own marketing. Anything that identifies you needs your permission first.
- Intellectual property
- Your business data, customer information, and proprietary processes remain yours.The general frameworks, templates, and methodologies we bring to a project remain ours.What we build together for your business belongs to you. Where we use pre-built components of ours, you get a licence to use them in your business while we retain ownership and may reuse them elsewhere.
- Liability
- We are responsible for delivering the work as scoped, fixing bugs in what we build, keeping your data confidential, and operating with reasonable skill and care.We are not responsible for third-party platform failures or downtime, data loss caused by your own systems or team, business outcomes or revenue claims, or indirect and consequential losses.Maximum liability is the total amount you have paid us for the project.
- Warranties
- We guarantee that systems work as specified at the time of delivery, that integrations function against current API versions, that the code is clean and documented, and that training is thorough.We do not guarantee specific business outcomes or ROI, future compatibility as platforms change, zero downtime, or the uptime of platforms we do not operate.Once the 30-day post-launch period ends, systems are delivered as-is unless you are on a retainer.
- Acceptable use
- You can use what we build for legitimate business purposes, modify and extend it, hire someone else to maintain it, and share the documentation internally.You cannot resell it as your own product, use it for illegal activity, violate a platform's terms of service, or use it to spam people or breach privacy law.If you break the law using systems we built, that is on you.
- Support
- The first 30 days include bug fixes, adjustments, performance work, training clarifications, and integration troubleshooting.After that, a standard retainer includes a 72-hour response time, monthly improvement calls, platform updates and maintenance, and ongoing documentation. Custom SLAs are available and priced accordingly.
- Disputes
- Start by talking to us: email hello@lemonbrand.io and you will get a response within 48 hours. Most things end here.If that does not resolve it, we both agree to try mediation before litigation. If mediation fails, binding arbitration in Ontario, Canada.Ontario, Canada law governs. Disputes are individual; there are no class actions.
- Changes
- We may update pricing for new clients, which does not affect existing agreements, change what we offer, retire a service with 90 days notice, or update these terms.If these terms change materially you get 30 days notice by email. If you do not like the change you can cancel a retainer without penalty.
- Termination
- We can end the engagement if invoices go unpaid past 30 days, if you breach these terms, if you ask for work that is illegal or unethical, or if working together becomes impossible.You can end it because you are not happy, because your business changed direction, or because you want the work in-house. Retainers need 30 days notice.When it ends you keep everything built, we revoke our access, outstanding invoices become due, and we delete the data we hold except what tax and legal obligations require us to keep.
- Disclaimer
- We are not lawyers, accountants, or compliance experts. If you need legal, financial, or regulatory advice, hire the appropriate professional.If you operate under HIPAA, SOC 2, or another regulated regime, ensuring the systems comply is your responsibility. We will work with your compliance team, but the responsibility is yours.Test everything before going live. We help with testing, but verifying it works for your specific case is on you.
- Force majeure
- If something genuinely outside our control prevents delivery — natural disaster, pandemic, infrastructure failure, a platform shutting down — we are not liable for the delay. We will tell you immediately and work on alternatives.
- Entire agreement
- These terms plus any project-specific scope document or proposal are the whole agreement. Verbal promises are not part of it, and amendments have to be in writing.
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